Terms and Conditions

Roxy Moxy Casino’s terms and conditions set the ground rules for using the website, creating and managing an account, accessing games, taking part in promotions, and using related services. These site terms are designed to explain what players can expect from the platform, what the operator may require, and what responsibilities apply on both sides.

By registering, logging in, accessing the website, or using any part of the service, you agree to follow these conditions of use. If you do not agree with these account rules, you should not use the platform.

Important Rules for Who Can Use Roxy Moxy Casino

Roxy Moxy Casino is intended for adults only. You must be at least the legal age required to participate in online casino or sweepstakes-style gaming in the state, territory, or jurisdiction where you are located.

It is your responsibility to make sure that using the platform is lawful where you live or play. Access may be limited or unavailable in certain locations, and Roxy Moxy Casino may restrict or refuse access where local laws, regulatory concerns, operational limits, or internal policies require it.

The operator may also block use of the website or specific services in regions where games, promotions, purchases, or redemption features are not supported.

Smart Account Setup Starts With Accurate Information

When you register an account, you must provide information that is true, complete, and current. This includes basic personal details, contact information, and any other account data requested during signup or later account review.

Accounts must be opened and used in your own name. You may only create and use the number of accounts permitted by Roxy Moxy Casino, and duplicate, false, or misleading registrations may be restricted, reviewed, or closed.

If your information changes, you should update it promptly so your account records stay accurate. The operator may decline registrations or place limits on accounts that appear incomplete, inaccurate, or inconsistent.

Verification Checks Help Protect the Platform

Roxy Moxy Casino may ask you to verify your identity and account details at any time. These checks help protect players, support secure transactions, prevent misuse, and maintain a fair operating environment.

Verification may include requests for documents or information related to your identity, age, address, payment method ownership, or source of funds where appropriate. The operator may also request additional confirmation before allowing certain account actions, including withdrawals, redemptions, account changes, or access to selected promotions.

If requested information is not provided, or if the submitted details cannot be confirmed, the casino may delay or limit access to some services until the review is completed.

Your Account Is Personal and Must Stay Secure

You are responsible for keeping your login details confidential and for activity that takes place through your account. This includes making sure your password, device access, and account credentials are not shared with anyone else.

Player accounts are personal. They may not be transferred, sold, assigned, lent, or used on behalf of another person. You may not allow a third party to access the account, and you may not use another player’s credentials for any reason.

If you believe your account has been accessed without permission, you should contact support as soon as possible. Roxy Moxy Casino may take protective action, including temporary restrictions, while the issue is reviewed.

Deposits, Withdrawals, Redemption Requests, and Account Balances

Available payment methods may include American Express, Bank Transfer, Discover, MasterCard, and Visa, but availability can vary based on location, account status, payment provider rules, and operational conditions. Supported transactions are generally processed in USD.

Processing times, transaction limits, review periods, and balance availability may vary. Deposit or purchase requests may be approved, delayed, declined, or reversed where additional checks are needed, and withdrawal or redemption requests may be reviewed before they are completed.

Roxy Moxy Casino may apply reasonable verification and security checks before processing transactions. This can include confirming account ownership, identity, payment method details, gameplay review, or promotional eligibility.

Where sweepstakes-style redemptions apply, minimum balance requirements may also apply. A minimum of 100 Sweeps Coins may be required before a cash redemption request can be submitted, and approved redemptions may take about 3 to 7 days to process.

Bonus Rules Players Should Review Before Claiming Offers

Promotions, bonus packages, login rewards, and other incentives may come with separate bonus terms. These offer-specific rules are important and should be reviewed before you participate.

Depending on the promotion, bonus terms may include eligibility conditions, location limits, expiration periods, gameplay requirements, restricted conduct, and rules on how bonus funds, Gold Coins, Sweeps Coins, or winnings may be used or redeemed. Game restrictions or qualifying play rules may also apply.

Promotions may only be available in eligible US states and may be void where prohibited by law. Multi-accounting, misuse of promotions, or other forms of bonus abuse may result in suspension of the offer, loss of promotional value, or account restrictions.

If you are using a promotion, review the specific Bonus Terms that apply to that offer before participating.

Games and Features May Change From Time to Time

Roxy Moxy Casino works to provide reliable access to its games and services across desktop and mobile devices. Even so, game availability may vary depending on your location, device compatibility, browser version, maintenance work, software updates, network conditions, or third-party provider availability.

The platform may add, remove, replace, suspend, or limit games, features, promotions, payment methods, or service tools at any time. This includes titles from software providers such as 3 Oaks, Betsoft, Bgaming (Softswiss), Booming Games, Fugaso, Onlyplay, Peter & Sons, RubyPlay, and Spinomenal.

The casino does not guarantee that every game or feature will always be available in every jurisdiction or during every session.

Fair Play Matters Across the Entire Platform

Players are expected to use the website fairly, lawfully, and in line with the platform rules. Activity that harms the platform, other users, payment systems, or the integrity of promotions is not allowed.

Prohibited behavior may include using false or misleading information, creating multiple unauthorized accounts, collusion, fraud, chargeback abuse, payment misuse, promotion abuse, spamming, and attempts to manipulate game results, systems, or offers. The use of bots, scripts, automated tools, or unauthorized software is also prohibited.

You may not use the platform for unlawful purposes, and you may not access the service in a way that interferes with normal operation or the experience of other players.

When the Operator May Limit, Suspend, or Close an Account

Roxy Moxy Casino may take reasonable action when it believes these service terms have not been followed or when account activity raises legitimate concerns. Depending on the situation, that action may include refusing service, limiting account functions, removing promotional access, delaying transactions for review, freezing balances while checks are completed, suspending the account, or closing it.

These steps may be taken where verification is incomplete, account ownership cannot be confirmed, misuse is suspected, prohibited conduct is identified, or the platform must comply with legal, security, payment, or internal risk controls.

The operator will generally aim to handle these situations in a fair and proportionate way based on the information available at the time.

Errors, Incorrect Credits, and Technical Problems

From time to time, the website or connected systems may contain mistakes. This can include display errors, pricing issues, incorrect balances, bonus miscalculations, payment errors, interrupted sessions, or game malfunctions.

If a clear error occurs, Roxy Moxy Casino reserves the right to correct it and to address any related account effects in a fair and reasonable manner. That may include adjusting balances, reversing mistaken credits, canceling affected transactions, or reviewing gameplay linked to the issue.

Technical interruptions do not automatically create a right to payment, bonus value, or account credit where the result was caused by a malfunction or obvious mistake.

Responsible Gaming Comes First

Roxy Moxy Casino supports responsible play. Gambling and sweepstakes-style gaming should be treated as entertainment, not as a way to make money or solve financial problems.

Players are encouraged to use available limits, breaks, self-restriction tools, or other account controls where needed. If you want more information about safer play options, review the site’s Responsible Gaming page.

The Website Content and Brand Materials Belong to the Operator

The website’s design, branding, logos, text, graphics, software elements, page structure, and other original materials are owned by Roxy Moxy Casino, its affiliates, or its licensors.

You may use the website for personal, non-commercial purposes only. You may not copy, reproduce, modify, republish, distribute, scrape, or commercially exploit site content without prior written permission, except where applicable law allows limited use.

Some Services Depend on Third-Party Providers

Parts of the platform may rely on external providers. This can include game studios, payment processors, verification services, hosting tools, fraud prevention systems, analytics tools, and other technical partners.

Because of this, some features may be affected by third-party outages, processing delays, provider restrictions, or external operating limits. Roxy Moxy Casino is not required to keep every third-party service available at all times.

Limits on Liability and Practical Expectations

To the extent permitted under applicable law, Roxy Moxy Casino is not responsible for losses, damages, or delays caused by matters outside its reasonable control. This may include internet failures, device issues, browser incompatibility, user mistakes, unauthorized account access caused by poor credential security, third-party service interruptions, payment network issues, software failures, maintenance, or force majeure events.

The casino is also not responsible for losses resulting from your misuse of the service, your failure to follow platform rules, or your use of unsupported devices or access methods.

Nothing in these site terms is meant to remove any rights that cannot legally be excluded under applicable law.

Services Are Provided Without Constant Availability Guarantees

The website, games, and related services are provided on an “as is” and “as available” basis. Roxy Moxy Casino aims to maintain a stable platform, but uninterrupted access, continuous availability, and error-free operation cannot always be guaranteed.

There may be times when the website is unavailable due to maintenance, updates, technical issues, regional restrictions, or third-party service disruptions. The operator does not guarantee that every part of the platform will be available at every moment.

Updates to These Site Terms

Roxy Moxy Casino may revise these terms and conditions from time to time to reflect operational changes, legal updates, security measures, new services, or changes to platform features.

Unless otherwise stated, the latest version posted on the website applies from the date it is published. Continued use of the platform after updates are posted means you accept the revised terms.

You should review this page from time to time so you understand the current rules that apply to your account and use of the services.

Other Policies That Work Alongside These Terms

These terms should be read together with other relevant site policies and offer rules, where applicable. Depending on the service you use, that may include the Privacy Policy, Cookie Policy, anti-money laundering or KYC standards, promotion-specific rules, sweepstakes rules, and account verification procedures.

Reading these related pages will give you a clearer picture of how your information is handled, how promotions work, and how account reviews are carried out.

Questions About the Rules or Your Account

If you have questions about these terms, your account status, or how the platform works, you can contact Roxy Moxy Casino through its official support channels. Live chat may be available on the website, and email support is available at support@roxymoxycasino.com.

These terms are meant to create clear expectations for using the Roxy Moxy Casino website, account, games, promotions, and related services. By continuing to access or use the platform, you accept the current rules that apply to that use.