FAQ
At Roxy Moxy Casino, we know that questions come up whether you're a first-time player dipping your toes into online gaming or a seasoned pro chasing the next big session. That's why we've put together this comprehensive FAQ section to tackle the most common inquiries head-on. From setting up your account and snagging those enticing bonuses to handling deposits, withdrawals, and everything in between, we've got you covered with straightforward answers.
Our goal here is simple: to make your experience as smooth and enjoyable as possible. We launched in July 2025, bringing fresh energy to the US sweepstakes casino scene with games powered by top providers like 3 Oaks, Peter & Sons, RubyPlay, and Spinomenal. You'll find a mix of slots, table games, and more, all designed for fun play using Gold Coins or the chance to redeem prizes with Secret Coins.
This FAQ dives into key areas like account basics, bonus details including no deposit offers, payment methods such as Visa, MasterCard, American Express, Discover, and Bank Transfer, and how to reach our support team via live chat or email at support@roxymoxycasino.com. We also address mobile play, licensing, verification processes, technical tips, responsible gaming tools, and robust security measures to keep your data safe.
Think of this as your go-to resource for quick clarity. If something's not covered, our customer support is just a click away. We're all about building trust and excitement, so let's get those questions answered and get you back to the games.
Roxy Moxy Casino FAQ: Answers to Common Questions
How Do I Set Up an Account at Roxy Moxy Casino?
Getting started at Roxy Moxy Casino is quick and hassle-free. Simply head to our homepage and click the sign-up button. You'll need to provide basic details like your name, email, date of birth, and a secure password. We operate as a sweepstakes casino, so no real-money deposits are required to play—it's all about fun with Gold Coins and Secret Coins for potential redemptions. Once registered, your account is active right away, and you'll automatically receive our no deposit welcome bonus of 50,000 Gold Coins plus 2.5 Secret Coins. Remember, this offer isn't available in states like Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Pennsylvania, Washington, or West Virginia. Verification might be needed later for redemptions, but for now, you're set to explore hundreds of games. If you run into any snags, our live chat support is available to guide you through.
What Bonuses Can I Claim as a New Player?
New players at Roxy Moxy Casino kick off with a generous no deposit welcome bonus: 50,000 Gold Coins and 2.5 Secret Coins, credited automatically upon signup. This lets you jump into games without any upfront commitment. Keep in mind, it's not offered in restricted states like Idaho or Washington. For your first purchase, we sweeten the deal with a 40% discount on select packages, making it easier to stock up on more coins. We also have ongoing perks like daily free credits of 15,000 Gold Coins plus 0.2 Secret Coins, a mail-in bonus for 4 Secret Coins, and a referral bonus of 300,000 Gold Coins plus 10 Secret Coins when you bring friends aboard. All bonuses come with standard terms—check them out in your account dashboard to understand playthrough requirements and eligibility.
Are There Any No Deposit Bonus Codes I Need?
No codes are required for our no deposit bonuses at Roxy Moxy Casino—everything activates automatically. Sign up, and you'll get 50,000 Gold Coins plus 2.5 Secret Coins instantly, perfect for testing out slots from providers like Spinomenal or RubyPlay. If you're eyeing daily logins or referrals, those also trigger without codes. Just log in each day for 15,000 Gold Coins and 0.2 Secret Coins, or share your referral link for 300,000 Gold Coins and 10 Secret Coins per successful invite. We keep it simple so you can focus on the games, but always review the terms for any state-specific restrictions.
How Do Deposits and Withdrawals Work?
At Roxy Moxy Casino, we focus on purchases for Gold Coins packages rather than traditional deposits, since we're a sweepstakes model. Use trusted methods like Visa, MasterCard, American Express, Discover, or Bank Transfer—all in USD for US players. Purchases are secure and instant, with options starting from small amounts. For withdrawals, it's about redeeming Secret Coins for prizes once you've met playthrough requirements. Request a redemption through your account, and we'll process it via bank transfer or other approved methods. Expect verification checks for security. Times vary, but most are handled within a few business days. If issues arise, contact us at support@roxymoxycasino.com.
What Are Wagering Requirements and How Do They Apply?
Wagering requirements at Roxy Moxy Casino ensure fair play with bonuses. For Secret Coins from bonuses like the welcome offer or daily credits, you'll typically need to play through them a set number of times—often 1x for sweeps play—before redeeming. This means if you get 2.5 Secret Coins, you play games using them until you've wagered that amount. Gold Coins are for fun and have no wagering attached. Always check specific bonus terms in your account, as they can vary. It's our way of keeping things balanced while you enjoy titles from Peter & Sons or 3 Oaks.
Is Roxy Moxy Casino Mobile-Compatible?
Absolutely—Roxy Moxy Casino is fully optimized for mobile devices. Whether you're on iOS or Android, access our site through your browser without needing an app. The interface adjusts seamlessly for smaller screens, letting you spin slots or play table games on the go. All features, from claiming bonuses to contacting support, work just as well on mobile. We've tested it across devices to ensure smooth performance, even with live dealer-style options. If you notice any glitches, a quick refresh or clearing your cache usually does the trick.
What Games and Providers Are Available?
Roxy Moxy Casino boasts a diverse lineup of games, including slots, blackjack, roulette, and more, all powered by leading providers like 3 Oaks, Peter & Sons, RubyPlay, and Spinomenal. Expect high-quality graphics and engaging themes, with options for Gold Coin fun or Secret Coin sweeps. We add new titles regularly to keep things fresh. Popular picks include adventure-themed slots and classic table games. Availability is nationwide except in restricted states, and you can filter by provider in the lobby for easy navigation.
Is Roxy Moxy Casino Licensed and Regulated?
Yes, Roxy Moxy Casino operates under sweepstakes laws in the US, ensuring compliance in eligible states. We're not a traditional gambling site but follow strict guidelines for fair play and transparency. Our games use certified random number generators for unbiased outcomes. We prioritize player protection and adhere to data privacy standards. For more details on our operations, rest assured, we're committed to a safe, legal environment since our launch in July 2025.
What's the Verification (KYC) Process Like?
Verification, or KYC, at Roxy Moxy Casino is straightforward and only required for redemptions or certain activities. You'll submit documents like a government-issued ID, proof of address, and possibly a selfie for identity confirmation. The process usually takes 24-48 hours once submitted via your account portal. It's a one-time step to prevent fraud and ensure security. If you're just playing for fun with Gold Coins, you might not need it. Our support team can walk you through any questions.
How Can I Fix Technical Issues or Troubleshoot Problems?
If you hit a snag at Roxy Moxy Casino, start with basics: clear your browser cache, update your app or software, and ensure a stable internet connection. For login issues, double-check your credentials or reset your password. Games not loading? Try a different device or browser. Our FAQ covers common fixes, but if that doesn't help, reach out via live chat for real-time assistance or email support@roxymoxycasino.com. We're here 24/7 to get you back in action quickly.
What Responsible Gambling Tools Do You Offer?
Roxy Moxy Casino takes responsible gaming seriously. We provide tools like session time limits, purchase limits, and self-exclusion options right in your account settings. You can set daily or weekly caps to manage your play. We also link to resources for support if needed, emphasizing that gaming should be fun, not a financial strategy. Track your activity through our dashboard, and remember, help is available—contact us anytime for guidance on staying in control.
How Does Roxy Moxy Casino Protect My Security and Data?
Your security is paramount at Roxy Moxy Casino. We use advanced encryption to safeguard all transactions and personal info, similar to banking standards. Firewalls and regular audits keep our platform secure from threats. We never share your data without consent and comply with US privacy laws. Two-factor authentication adds an extra layer for account access. Play with peace of mind knowing we're dedicated to protecting you every step of the way.
At Roxy Moxy Casino, we build everything around trust and reliability, so you can focus on the excitement of the games without a single worry. Our state-of-the-art security measures, from encrypted connections to rigorous data protection protocols, ensure your information stays private and safe. Fairness is baked into every spin and deal, thanks to certified random number generators and transparent sweepstakes rules that level the playing field for everyone.
Getting started couldn't be easier—just a quick signup unlocks a world of slots, table games, and bonuses like our no deposit offer of 50,000 Gold Coins plus 2.5 Secret Coins. Imagine logging in daily for free credits, referring friends for massive rewards, or snagging that first-purchase discount to boost your play. It's all designed for seamless fun, whether you're at home or on your phone during a break.
We know life gets busy, but why not carve out a moment for some lighthearted entertainment? With providers like Spinomenal delivering top-tier titles and our support team ready via chat or email, you're never alone. Sign up today, claim your bonuses, and discover why players across eligible states are choosing Roxy Moxy for their gaming fix. The next big session is waiting—let's make it happen.