Support

At Roxy Moxy Casino, we know that smooth gameplay starts with reliable support. Whether you're spinning the reels on exciting titles like Golden Piggy Bank Slots or diving into the action of Story Of The Samurai Slots, our team is here to keep things running without a hitch. We prioritize your experience, offering multiple ways to get the help you need, so you can focus on the fun.

Discover Round-the-Clock Live Chat for Quick Fixes

When you need immediate assistance, our live chat feature is your go-to option. Available 24/7, it connects you directly with a friendly support agent who can tackle everything from account verification to transaction queries. Most chats get resolved in under five minutes, making it perfect for those urgent moments during a hot streak on slots powered by providers like Spinomenal or RubyPlay.

We designed this service to feel like chatting with a knowledgeable friend. No long waits or complicated menus—just type in your question, and we'll sort it out fast. It's especially handy for real-time tips on games or understanding bonus features, ensuring you never miss a beat.

Send an Email for In-Depth Guidance Anytime

For more detailed concerns, drop us a line at support@roxymoxycasino.com. Our email support operates around the clock, with responses typically landing in your inbox within 24 hours—often much sooner for straightforward issues. This method works great for attaching screenshots or explaining complex situations, like clarifying payment methods such as Visa, MasterCard, or Bank Transfer.

Players often reach out about welcome offers, like our 40K GC + 2 SC Free bonus, or daily free credits of 15,000 Gold Coins + 0.2 Secret Coins. Rest assured, our team reviews every message carefully to provide clear, step-by-step solutions tailored to your needs.

Dive into Self-Service Resources for Instant Insights

Before contacting us, check out our extensive FAQ section and help center right here on the site. These resources cover common topics, from how to claim your no-deposit welcome bonus of 50,000 Gold Coins + 2.5 Secret Coins to troubleshooting gameplay on 5-reel video slots. You'll find answers to questions about currencies (we stick to USD for simplicity) or even referral bonuses that net you 300,000 Gold Coins + 10 Secret Coins.

We update these pages regularly based on player feedback, so they're packed with practical advice. It's like having a quick-reference guide at your fingertips, saving you time and getting you back to the action faster.

Meet the Experts Behind Your Seamless Experience

Our support team consists of seasoned professionals who live and breathe the US gambling scene. They're well-versed in everything from software by 3 Oaks and Peter & Sons to the ins and outs of regulated play across states. Whether it's a question about max bets on bonus rounds or resolving a first-purchase discount issue, they commit to prompt, effective resolutions.

We treat every interaction personally, because we get it—gaming should be enjoyable, not stressful. If you're new to Roxy Moxy Casino, launched in July 2025, or a returning player exploring themes like money riches in our top slots, we're here to make your time with us unforgettable. Feel free to reach out; we're always ready to help elevate your play.